If you’re shopping for a car on Mojo Motors, you may have noticed that feedback tab along the left-hand side of the screen tagging along while you shop. This little gizmo by Feedbackify was added to the site a couple weeks ago and while I was skeptical at first, I’m a belieber now. Wait, I mean believer.
As a startup, we can’t user test all day, everyday even though we’d love to. User testing has helped us determine our product principles, create personas of the people using Mojo, redesign our site, our emails and ultimately, re-imagine the way people shop for cars online. Read how we do user testing here.
This is where Feedbackify comes in. They’re helping us find bugs and other potential issues we can’t always user test or just haven’t got around to testing yet. We’ve been able to diagnose issues users experience while filtering their search and a problem with the way our images load on IE10. We should have known IE10 was going to be a problem. [keep reading]