Research

Shoppers care more about bulletproofed trucks than recalls

A few months back we studied over 35,000 emails to dealerships on Mojo Motors from shoppers interesting in buying a car. What we found was shoppers don’t care about recalls. Only two people asked about them. That’s right, only .005 percent of people asked about recalls. Since that article was published, there have been something like a billion more vehicle recalls and that’s not counting those GM recalls.

truck-with-bullet-holesShoppers now must really be wary of open recalls on used cars. They aren’t. In a study of nearly 20,000 new email leads to dealers since May, not a single person mentioned the word recall. Most people don’t even ask questions as the majority of people (81 percent) use the stock email message. Here’s what everyone else (19 percent) wanted to know. [keep reading]